OUR AGREEMENTS – TERMS AND CONDITIONS OF Adesso Espresso

Thank you for choosing Adesso Espresso. Great coffee begins with care, and we believe clear agreements deserve the same attention. We have therefore written these terms as plainly as possible. They explain what you can expect from us and what we need from you to look after your order, course or service properly.

1. Who are we and what do these words mean?

Seller: Caffelato, trading as Adesso Espresso Spuistraat 94H 1012TZ Amsterdam The Netherlands Dutch Chamber of Commerce number: 42120910 VAT identification number: NL869822469B01 Email: info@b1901.com Return address: Rokin 118A, 1013BZ Amsterdam

In these terms:

• consumer means an individual acting mainly outside their trade, business or profession;
• business customer means a customer acting in the course of a trade, business or profession;
• product means any item offered by Adesso Espresso;
• agreement means a sales, repair, course or other agreement between the customer and Adesso Espresso.

2. When do these agreements apply?

These terms apply to our offers, orders and agreements through the website, by email, by telephone or in the showroom. Mandatory statutory rights always prevail for consumers.

Before placing an online order, the customer is given the opportunity to read and save these terms. Variations apply only if agreed in writing.

3. Honest and clear product information

We describe products as fully and accurately as reasonably possible. Minor differences in colour, finish or images that do not affect normal operation do not constitute a defect.

Obvious typographical, pricing and programming errors are not binding. If an error is discovered after an order is placed, we will inform the customer and offer the choice of confirming the order on the correct terms or cancelling without charge.

Stated stock and delivery times are reasonable estimates unless expressly confirmed as firm deadlines.

4. When does an order become final?

The agreement is formed when the customer places an order carrying an obligation to pay and Adesso Espresso confirms it electronically. The order confirmation and these terms are provided in a form that the customer can retain.

We may refuse an order with reasons or request additional verification where there is a reasonable suspicion of fraud, misuse, an incorrect price or insufficient availability. Any payment already received will then be refunded.

5. Prices and payment

Consumer prices include VAT. Shipping, installation and other additional charges are shown before the order is placed.

Available payment methods are shown at checkout. Payment takes place in accordance with the selected method. The customer is responsible for providing correct payment and billing information.

6. Delivery and risk

We deliver to the countries and areas shown during the ordering process. The expected delivery time appears on the product page or order confirmation.

Consumer orders will be delivered within 30 days unless another period is agreed. In the event of delay, the consumer may grant an additional reasonable period where required by law. If delivery still does not take place, the consumer may terminate the agreement and we will refund the amounts received.

The risk of loss or damage remains with Adesso Espresso until the consumer or their nominated recipient receives the product. Please ask the carrier to record visible transport damage immediately where possible and notify us promptly. A failure to report damage immediately does not restrict the consumer’s statutory rights.

7. Fourteen days to change your mind after an online purchase

A consumer may withdraw from an online purchase within 14 days without giving a reason. For goods, this period begins on the day after the consumer, or a nominated third party other than the carrier, receives the goods. If products from one order are delivered separately, the period begins after receipt of the last product.

Withdrawal may be notified through the clearly displayed cancellation function on our website, the model withdrawal form or any other unequivocal statement emailed to info@b1901.com.

After notifying us, the product must be returned within 14 days to Rokin 118A, 1013BZ Amsterdam. The consumer bears the direct return costs unless we offered to pay them in advance or the law provides otherwise.

8. Refund after withdrawal

We refund all payments received for the returned purchase, including the cost of our least expensive standard delivery. Additional costs resulting from a more expensive delivery method selected by the consumer are not refunded.

The refund will be made within 14 days after notice of withdrawal using the same means of payment, unless otherwise agreed. We may withhold the refund until we receive the product or the consumer provides evidence that it has been returned.

9. Examining a product at home as you would in our showroom

During the cooling-off period, the consumer may handle and examine the product only as needed to determine its nature, characteristics and operation, comparable to what would be possible in a shop.

Actually preparing coffee, filling boilers or pipes, connecting the machine to a fixed water supply, removing more protective material than necessary or intensive use may leave traces and reduce the product’s value. The consumer may still withdraw, but is liable for any loss of value caused by handling beyond what was necessary.

Where reasonably possible, return the product complete, clean, safely packed and with all supplied accessories. The absence of the original packaging does not end the right of withdrawal, but the consumer is responsible for damage caused by inadequate return packaging.

10. When does the cooling-off period not apply?

The right of withdrawal does not apply where a statutory exception applies, including:

• goods made to the customer’s specifications or clearly personalised, such as with a personal engraving;
• goods liable to deteriorate rapidly or with a short shelf life;
• sealed goods unsuitable for return for health-protection or hygiene reasons if unsealed after delivery;
• fully performed services where performance began with the consumer’s express prior consent and acknowledgement that the right of withdrawal would be lost after full performance.

Any applicable exception will be stated with the product or service before the order is placed.

11. Showroom purchases

There is no statutory right of withdrawal for a purchase concluded entirely in our physical showroom. A return or exchange is then available only if agreed by us in writing or if the product does not conform to the agreement.

12. If a product does not work properly

We supply products that must do what the customer may reasonably expect. Consumers retain all statutory conformity rights. Our commercial warranty, business warranty, maintenance conditions, exclusions and service procedure are set out clearly in our separate Warranty and Service Terms.

Under the commercial warranty, the included transport and loan service is limited to shipments for which both the collection and delivery addresses are in the Netherlands. For a machine outside the Netherlands, all foreign shipping and transport costs are payable by the customer, as further set out in the Warranty and Service Terms. Mandatory statutory consumer rights remain applicable.

Please contact us before sending a defective machine. We are happy to help prevent unnecessary transport or further damage. A manufacturer’s or importer’s warranty does not diminish Adesso Espresso’s responsibility as seller towards a consumer.

13. Good water, good maintenance and correct installation

An espresso machine remains at its best with proper use and regular care. The customer must therefore use, clean and maintain the product in accordance with its manual and the advice provided. Appropriate water treatment is essential. Connection to a fixed water supply, drainage or electricity must comply with the technical requirements.

These obligations restrict consumer rights only where there is sufficient evidence that a defect was caused wholly or partly by incorrect use, unsuitable water, inadequate maintenance or incorrect installation. Statutory rules on the burden of proof remain applicable.

14. Courses and appointments

A course or appointment reservation becomes final when confirmed by us. Consumers have the statutory 14-day right of withdrawal for services booked online.

If a course or service begins within the cooling-off period at the consumer’s express request, a proportionate amount may be payable for the part already performed upon withdrawal. The right of withdrawal is lost after full performance only if the consumer expressly consented and acknowledged this beforehand.

Any additional cancellation terms are displayed on the course page before booking. We may reschedule or cancel a course because of force majeure or insufficient participants. The customer may then choose a new date or a refund.

15. A question or complaint? Please tell us

We prefer to resolve a problem personally and promptly. Send your complaint, order number and a clear description to info@b1901.com or the address above. We acknowledge the complaint and generally provide a substantive response within 14 days. If more time is needed, we will tell you when to expect our answer.

16. Liability

Nothing in these terms limits liability or consumer rights that cannot lawfully be excluded.

Adesso Espresso is not liable for damage caused by incorrect use, incorrect installation, unsuitable water, overdue maintenance or failure to follow safety instructions, to the extent the damage was caused by those circumstances.

For business customers, our liability is limited, to the extent permitted by law, to the amount paid under the relevant agreement or the amount paid by our liability insurer. Liability for business interruption, loss of turnover, lost savings, replacement equipment and other indirect loss is excluded for business agreements. These limitations do not apply in cases of intent or deliberate recklessness by our management or where exclusion is prohibited by law.

17. Circumstances beyond our control

In circumstances beyond our reasonable control, such as transport disruption, fire, war, government measures, systems failure or serious supplier disruption, we may suspend performance for the duration of the event. We will inform the customer as soon as possible. Consumers’ statutory rights in the event of prolonged non-performance remain unaffected.

18. Retention of title

Products remain the property of Adesso Espresso until all amounts due under the relevant agreement have been paid. For consumers, risk passes in accordance with article 6.

19. Our content and your personal data

Texts, images, designs, logos and other website materials may not be used commercially without permission, unless the rights belong to a third party.

We process personal data in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy.

20. Applicable law and disputes

Dutch law applies. For consumers, this choice does not deprive them of mandatory protection under the law that would apply without this choice.

If a dispute nevertheless arises, we will first try to resolve it together. If that is unsuccessful, it may be submitted to the court having jurisdiction under applicable law.

21. Amendments

We may amend these terms for future agreements. An order is governed by the version supplied when that order was placed.